{"id":5577,"date":"2023-06-02T10:51:55","date_gmt":"2023-06-02T01:51:55","guid":{"rendered":"http:\/\/ongakudou.nokopita.com\/?page_id=5577"},"modified":"2026-06-30T10:31:29","modified_gmt":"2026-06-30T01:31:29","slug":"%e6%9d%b1%e4%ba%ac%e9%9f%b3%e6%a5%bd%e5%a0%82%e3%81%ae%e3%81%94%e5%88%a9%e7%94%a8%e8%a6%8f%e7%b4%84%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6","status":"publish","type":"page","link":"https:\/\/ongakudou.nokopita.com\/en\/termofuse","title":{"rendered":"Terms of Use for Tokyo Ongakudou"},"content":{"rendered":"
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Thank you very much for your continued patronage of Tokyo Ongakudou.<\/p>\n

Our facility has established the following Terms of Use.<\/p>\n

\uff1c\u66f4\u65b0\u65e5\uff1a2023\/06\/05\uff1e<\/p>\n

 <\/p>\n

[About Studio Use]<\/h2>\n

\u2022 Setup and cleanup are included in the studio rental time (Please vacate the studio by the end of your reserved time.)
\u2022 Please do not enter the studio before your scheduled time. If you enter outside of your scheduled time, you will be charged an additional fee.
\u2022 The piano and equipment cannot be moved.
\u2022 Smoking is prohibited throughout the studio, including on the roads surrounding the building. Please refrain from bringing in open flames or hazardous materials.
\u2022 Food and drink inside the studio are limited to beverages in sealed plastic bottles and packaged food (please refrain from drinking alcohol in the hall). Please do not place food or drinks on the piano.
\u2022 Please take your trash with you.
\u2022 For everyone\u2019s safety, the studio is monitored by security cameras.
\u2022 We assume no responsibility whatsoever for the loss or theft of valuables within the studio.
\u2022 As a general rule, we do not permit individuals under the age of 18 to use our facilities after 10:00 p.m. We appreciate your understanding and cooperation.
\u2022 If any studio equipment is damaged or otherwise compromised due to use for purposes other than its intended use, you will be charged the actual cost of the damage.
\u2022 We reserve the right to refuse use of the studio if, based on our own judgment, we determine that any of the following conditions apply.
If you violate this studio\u2019s Terms of Service
If you damage the studio\u2019s reputation or good name
In the event of conduct that undermines the dignity of this studio
In addition, in cases where this studio deems it inappropriate<\/p>\n

 <\/p>\n

[About Reservations]<\/h2>\n

\u2022 Please make your reservation only after you have decided on the date and time of your visit. If you make more reservations than necessary with the intention of canceling them, it may cause inconvenience to other guests by preventing them from making reservations. Please note that we may restrict the number of reservations you can make.<\/p>\n

\u2022 If we determine that it is difficult to operate the studio due to unforeseen circumstances such as disasters or accidents, we may cancel your reservation. We cannot provide any compensation in connection with this.<\/p>\n

*Studio usage fees are subject to change without notice.<\/p>\n

 <\/p>\n

[Cancellation Policy]<\/h2>\n

We will issue a full refund for cancellations made at least 14 days prior to the scheduled date of use. We are unable to accommodate cancellations for reservations made after that date.<\/strong>In addition, reservations made more than 25 days ago cannot be canceled.<\/span><\/span>\u203b<\/span><\/p>\n

 <\/p>\n

(Important)<\/span><\/strong><\/span>
[Regarding Cancellation Fees]<\/span><\/strong><\/span>
Even when a customer requests to cancel a reservation and we issue a refund, we are still required to pay transaction fees to the credit card processor.
Therefore, we sincerely apologize, but in the event of a cancellation due to customer circumstances, we ask that you cover the actual cost of the cancellation fee.<\/p>\n

Please note that if you are able to discuss rescheduling your service date during the period eligible for a full refund, we will accommodate your request at no additional charge, so please feel free to let us know.<\/p>\n

In addition, if the new date has not yet been determined, you can set a three-month consideration period.<\/p>\n

ex)
Simulation of a 10,000-yen Refund
———————
Refund Amount to the Customer: 9,604 yen<\/p>\n

Refund Amount to the Customer: 9,604 yen
Breakdown\uff1a
360 yen (10,000 \u00d7 3.6%)
+
36 yen (360 \u00d7 0.10)
———————<\/p>\n

(How to Cancel a Reservation)<\/p>\n

Please contact us via the inquiry page below, providing your \u201cname,\u201d \u201ccontact information,\u201d and \u201creservation number.\u201d As a general rule, we will process your cancellation based on the time we receive your cancellation notice.<\/p>\n

 <\/p>\nContact us<\/i><\/a>\n

 <\/p>\n

 <\/p>\n

[About the Piano]<\/h2>\n

\u2022 Please refrain from using any special playing techniques that could damage the piano.
\u2022 If you notice any issues, such as a broken wire, please notify the management staff immediately.
\u2022 If a broken string occurs due to normal playing or similar causes, we will not charge any repair fees.
\u2022 If the cause of the wire breakage is due to the customer\u2019s intentional act or negligence, the customer will be responsible for the repair costs and any other damages.
\u2022 Please note that if a disconnection or technical issue occurs during your session, you will be charged the studio fee for the time you used.
\u2022 We strictly prohibit customers from touching the piano\u2019s strings or internal components, including during private performances or tuning. If a string is touched\u2014whether intentionally or accidentally\u2014you will, as a general rule, be required to pay the cost of replacing that string.
\u2022 If a string breaks on the piano you have reserved and repairs cannot be completed by your reserved date and time, we will contact you promptly. There may be a period during which the piano is unavailable for use. Please understand that we cannot compensate you for any damages incurred as a result.
\u2022 We have the piano tuned regularly, but if you\u2019d like it tuned before your visit, depending on the timing, we may be able to arrange for a tuner to come in advance. There is a fee for this service, but please feel free to contact us to discuss your options.<\/p>\n

 <\/p>\n

[About Personal Information]<\/h2>\n

\u2022 We will not use your personal information for any purpose other than administrative tasks such as reservations and cancellations, notifications regarding our services, internal marketing activities aimed at improving our services, and other studio rental operations and related business activities.
\u2022 We will not use personal information for any purpose other than those stated above, nor will we disclose personal information to third parties, without the individual\u2019s consent.<\/p>\n

*These Terms and Conditions are subject to revision as necessary.<\/p>\n

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